Client:
Consumer Goods Supplier Working with Retail Chains.
- Challenge:
- The consumer goods supplier wanted to strengthen their relationship with retail partners and streamline communication between their sales reps and store managers.
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- Solution:
- The supplier adopted CODA Delta to enable real-time engagement between their sales reps and store managers. The app's instant communication features allowed sales reps to quickly address stock replenishment requests, provide product information, and receive real-time feedback.
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- Results:
- - Real-time communication facilitated prompt response to stock replenishment requests, reducing out-of-stock situations.
- - Personalized interactions between sales reps and store managers led to improved understanding of product needs and preferences.
- - The supplier achieved faster decision-making and response times, leading to increased customer satisfaction and stronger retailer partnerships.
